Privacy Policy

Rain Roofing Pros (“we,” “us,” or “our”) operates the website rainroofingpros.com. This Privacy Policy describes how we collect, use, and protect information you provide when you visit our website or contact us. By using our website, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

When you fill out our contact form, we collect:

• Full name
• Email address
• Phone number
• Message content (description of your roofing needs)

If you call or email us directly, we may retain records of that communication.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, pages visited, and referring URL. This information is used for website analytics and security purposes only.

2. How We Use Your Information

We use the information you provide to:

• Respond to your roofing inquiries and schedule inspections or estimates
• Provide the roofing services you request
• Send follow-up communications related to your project or inquiry
• Improve our website and customer experience
• Comply with applicable legal obligations

We do not use your information for unsolicited marketing or sell it to third parties for advertising purposes.

3. Cookies

Our website may use cookies — small text files stored in your browser — to improve your experience. Cookies may be used for:

• Remembering your preferences
• Analyzing website traffic (e.g., via Google Analytics or similar services)
• Ensuring the security and performance of the website

You can disable cookies in your browser settings. Note that doing so may affect some website functionality.

4. Third-Party Services

AI Chat Widget

Our website includes an AI-powered chat assistant powered by Anthropic (Claude). When you use the chat feature, your messages are transmitted to Anthropic's API to generate responses. Anthropic's privacy policy governs their handling of this data. We do not store chat transcripts beyond the active session. We encourage you not to share sensitive personal information (such as Social Security numbers or financial account details) in the chat.

Go High Level (CRM)

Contact form submissions are forwarded to our customer relationship management (CRM) system, Go High Level, to help us manage and respond to inquiries. Go High Level's privacy policy governs their storage and handling of this data.

Hosting & Infrastructure

Our website is hosted on Vercel. Vercel may collect standard server logs as part of their hosting services. Please refer to Vercel's privacy policy for details.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only:

• With service providers (such as our CRM and hosting platforms) who assist us in operating our business, under confidentiality obligations
• As required by law, regulation, or valid legal process (e.g., a court order or subpoena)
• To protect the rights, property, or safety of Rain Roofing Pros, our customers, or the public

6. Data Retention

We retain your contact information for as long as necessary to fulfill the purpose for which it was collected — typically for the duration of our business relationship and for a reasonable period thereafter for legal and administrative purposes. You may request deletion of your information at any time by contacting us.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of any marketing communications

To exercise any of these rights, please contact us at the information below.

8. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: